020 7183 0567 info@londonminibushire.net Minibuses with a driver · all 32 boroughs and the City

Minibus hire FAQs from the LMH Travel office

The questions we get asked most about booking a minibus with a driver in London, from airport meeting points to tunnel charges.

These minibus hire FAQs are the questions that come up most on the phone. Some answers depend on your trip, and where that's the case we've said so. If yours isn't here, call 020 7183 0567.

Booking and paying

Can my company pay on invoice?

Either way, the quote and the confirmation come in writing, so they can go straight to your finance team.

At the airport or port

Where will the driver meet us when we land?

Each London airport has its own rules for minibus pickups, and the driver sends exact directions before you land.

What happens if our flight is delayed?

We take your flight number when you book, and the driver checks the arrival time before setting off.

Do you go to Southampton for cruise departures?

Yes, and to Dover and Tilbury as well. Southampton is about two hours from central London, but cruise lines give out boarding slots, so we plan the pickup around your boarding time rather than the sailing time.

Charges on the road

Who pays the Congestion Charge?

If your route enters the zone during charging hours, the charge applies. Either way, you'll see it before you book.

Are there charges for the Blackwall or Silvertown tunnels?

Yes. Both tunnels charge a user fee, and so does the Dartford Crossing. Where a route uses one, the cost goes on the quote. If a toll-free route doesn't add much time, we'll take it.

Do airports charge for dropping off?

Most London airports now charge for dropping off at the terminal forecourt, and some charge minibuses at a different rate.

Passengers and what they bring

Do you supply child seats?

Tell us the ages of any children when you book.

Changes and cancellations

Can we add a stop on the day?

Usually, if the driver's next job allows it. Extra stops add time and may change the price, so ask the driver to call the office, or ring us yourself on 020 7183 0567.

Anything else? Call 020 7183 0567 or contact us.

Related pages

Call 020 7183 0567 for a quote

Tell us the date, the pickups and how many are travelling. We’ll put the price in writing.

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